Your questions, answered

Yes, every donation made through Matbia is tax-deductible. You’ll receive a receipt for each deposit, as well as monthly account statements and reports.

The minimum deposit for ACH transfers is $20. The minimum for all other deposit methods is $50. There are no minimums on your donation amounts.

There are many ways you can get a Matbia card:

New Users:

• Order online, at matbia.org
• Pick one up at your local computer kiosk (locations in Williamsburg, Boro Park, Monsey, and Monroe)
• Call our phone line at 718-333-1010, prompt 6 then 1

Existing Users:

• Request an additional card in the portal

Cards typically arrive within 4-8 business days.

While we don’t have one yet, we are in the middle of developing a mobile app to enhance your experience.

No. When you open a Matbia account, you can be sure that no money will be withdrawn from your account unless you have authorized Matbia to do so.

Matbia only processes withdrawals if:

• You create a manual deposit, or
• You set up a recurring deposit schedule, or
• You set up auto-replenish or decline prevention to avoid failed transactions

You can fund your account through several convenient methods:

The best way to fund your account is through an ACH transfer. You can also deposit funds with a check, or credit card via PayPal, wire transfer, and external DAF transfer. (Cash deposits coming soon!)

While you can fund your account through other methods, linking your bank account through ACH transfers is the option with the most advantages:

• Instant funding privileges: Although it takes 2-3 days for the transfer to complete, we allow you to make donations right away
• Lowest deposit minimum: With ACH, you can deposit just $20 at a time. The other deposit methods have a minimum of $50.
• Access to automations: Once your bank account is linked through ACH, you can set up recurring deposits, auto-replenish, and decline prevention.

• Online: Upload the check in the online portal. Follow the instructions on the screen.
• By mail: The check should be made payable to Matbia Charities

Matbia Inc.

630 Flushing Ave. Unit #37

Brooklyn, NY 11206

• By email: Email the check to office@matbia.org

Important: Please include your card or account number with your check.

Yes, we can accept third-party checks as long as they're made payable to "Matbia Charities."

Important: Please include your card or account number with your check.

We don’t have a cash option at the moment. We are working on creating a cash and check dropbox, so it will soon be an option.

Instant funding is only available for deposits made via ACH transfer. For any other kind of deposit, it takes 2-3 days for the money to become available.

If you made a deposit via ACH and your funds are not available, it is most likely due to a failed deposit. Instant funding is automatically disabled after a failed deposit. Contact customer service at 718-333-1010 to reactivate this feature.

You can manage your account with:

• The online portal
• The Nedivim device in any shul
• The Matbia device at your local computer kiosk (locations in Williamsburg, Boro Park, Monsey, and Monroe)
• The automated phone system: 718-333-1010
• The SMS system: 718-333-1010

You can use the following commands to manage your account.

Send a text to 718-333-1010.

• "Dep," "deposit," or "add funds" to add money to your account
• "Bal" or "Balance" to check your available balance
• "Recent" to view recent transactions

The most common reason for donation failures is a recent failed deposit to your account.

Yes! Matbia is integrated with most online charity campaigns. If you don't see Matbia as a donation option, please contact the campaign admin to enable donations through Matbia.

• New cards: Enter the CVV number found on the back of your card
• Legacy cards: Any 3-digit number will work

Yes. There are two ways you can donate to an organization that doesn’t have a Matbia account.

• Through our donate page
• By giving them a Matbia token

Yes. There are two ways you can donate to an organization that doesn’t have a Matbia account.

• Through our donate page
• By giving them a Matbia token

Currently, tokens are available only for Purim. We are working on creating a year-round token feature.

Matbia is 100% free for donors. Organizations are subject to a 2.9% processing fee for funds collected through Matbia.

Capped Donations mean that for any donation of $1,800 or more, transaction fees are fixed at $52.20. Every dollar donated above $1,800 goes entirely to the cause.

The processing fee is capped at $52.20 (2.9% of $1,800). Whether someone gives $2,000 or $20,000, the fee never goes higher than $52.20.

It makes every large donation more powerful. Donors know their generosity goes directly to impact — and organizations keep more funds to fuel their mission.